Do you want to work for one of the UKs hottest and most exciting FinTech businesses and be part of the growth of a brand new customer service, operations contact centre in Cardiff? Are you excited by the prospect of joining an innovative and growing FinTech brand, (with an established London HQ) as a customer service advisor, providing business clients with financing to ensure their ongoing success? Are you full of ideas on how customer service should be delivered and keen to work for an employer who listens and invests in its customer service advisors to ensure a fun, challenging and rewarding career within a growing FinTech business? If yes, Pure Recruitment wants to hear from you!
Position: Customer Service Advisor (Customer Operations)
Salary: £20,000 pa
Hours: 40 hours per week, Monday to Friday, 9am to 6pm
Location: Cardiff Bay
Contract: Permanent
Please note: All interviews will take place online and inductions will be via Video link with the position working from home until it is safe to return to the office.
In addition to a great salary, as a customer service advisor within this FinTech business, you will also be rewarded with the following great benefits:
- Fabulous company culture, with an emphasis on making work fun – pool table, arcade machines and beer tap to name but a few!
- Regular Monday to Friday office hours with no weekends!
- 28 days holiday PLUS bank holidays
- Private health care
- Travel card loan
- Cycle to work scheme
- Regular fully funded team social events e.g. nights out and trips away
- Amazing career progression opportunities
- Ongoing, fully funded training and development plus £1,000 per year for every employee to grow their skills outside of the company
- Based in modern, air conditioned offices in the heart of Cardiff Bay and close to great public transport links
This amazing opportunity will see you take on a varied and interesting customer service advisor role, where you will take incoming calls, as well as dealing with email and web chat enquiries, in addition to the following main duties:
- Helping customers with everything related to their business account, providing incredible customer support by listening, understanding, being honest, and taking full ownership of the solution
- Taking on feedback, proactively working to improve customer experience
- Working in a team to make sure that customers get connected instantly with an amazing and talented customer service advisor
To be successful in securing this exciting new role for this established and growing Fin-Tech business, we want to see the following skills and experience:
- A genuine passion for customers and delivering OUTSTANDING customer experiences
- The ability to demonstrate empathy with customers plus a high degree of emotional intelligence, reslilience and human understanding
- Experience in a fast paced, innovative business environment that is target and results driven, rewards excellence and does not tolerate mediocrity
- You think outside the box and are quick to come up with innovative solutions, taking ownership of customer problems as they arise
- You have great English language skills (both verbal and written) and are fully computer literate
Don’t delay – apply to this excellent customer service advisor role in Cardiff with Pure Recruitment now!