Do you have proven experience within a collections advisor role? Are you a natural problem solver, who enjoys getting to the bottom of an issue and finding the best possible solution for the customer and business? Would you like to join an ambitious and fast-growing financial services company where no two days are the same and progress your collections advisor career within a commercial collections advisor role? If you answer yes, we want to hear from you!
Position: Commercial Collections Advisor
Salary: £18,000 - £21,000pa (depending on experience)
Hours: Full time, 37.5 hours per week, Monday to Friday between 8am and 8pm (with occasional Saturdays)
Contract: Permanent
If you are successful in securing this commercial collections advisor role for this financial services contact centre business you can expect the following great benefits, in addition to a modern office environment on the outskirts of Newport.
- Training & Development, with regular coaching from your Manager
- Pension Contribution (plus salary sacrifice option)
- Private Medical Insurance
- Discretionary bonus scheme
- Generous holiday entitlement plus buy more through flex scheme
- Life Assurance
- A flexible benefits scheme (e.g. childcare vouchers, Dental cover)
- Performance Reviews and support with development needs
- A modern office and supportive culture
- A fun Sports and Social program (free membership)
- An active Charity and CSR program
The successful arrears executive / commercial collections advisor will be responsible for the following:
- Speaking with a portfolio of commercial clients who have fallen behind on their loan or mortgage payments through both inbound and outbound calling
- Establish relationships & maintain a high level of customer service with commercial customers to encourage two way communication.
- Interpreting company/business accounts (including profit & loss and balance sheet) to assess stability and profitability of a business when negotiating acceptable repayment plans.
- Liaising with other departments
For your application to be successful for this commercial collections advisor role for this financial services contact centre in Newport, your CV should demonstrate the following skills and experience:
- Solid background in a financially regulated collections advisor or mortgage advisor role (ESSENTIAL)
- The ability to have difficult conversations with customers, ensuring excellent customer service at all times
- Excellent negotiation and persuasion skills
So don’t delay! Send your CV to Pure Recruitment today to apply for this exciting new commercial collections advisor job in Newport or call Pure Recruitment on the number below for more information.